In the Hospitality, Restaurant, and Café (HoReCa) sector, effective management of customer relationships is fundamental to the success of the business. With thecourse Customer Relationship Management in HoReCa, you will develop essential skills to create memorable experiences and strengthen customer loyalty.
Increase Customer Satisfaction and Loyalty!
Benefícios da Inscrição:
Recognized Certification: Obtain a diploma that validates your specialization in Customer Relationship Management in HoReCa.
Increased Customer Satisfaction: The skills acquired will significantly enhance your customers' experience.
Increased Sales: Customer loyalty and effective relationship management contribute to increased sales, driving the growth of your business.
Networking with Industry Professionals: Build a network of contacts with colleagues and industry experts, creating valuable collaboration opportunities.
"This course changed my way of leading with my deepest emotions. In an amazing way, I also managed to have influence on the process of developing my kids' cognitives through the knowledge adquired." Joana Barbosa
What you’ll learn in this training
This program is divided into four modules, each designed to build your understanding step by step:
Module 1: Fundamentals of Customer Relationship Management (CRM) in the HORECA Sector
Module 2: CRM Tools and Strategies in the HORECA Sector
Module 3: Complaint Management and Improving the Customer Experience
Module 4: Building Long-Term Relationships in the HORECA Sector
Always by your side
Experienced Team
Learning Experience
Our team is very pleased to assist you along the way
A successful and smooth learning experience.
Personalized Support
Contact us
Contact our team members or our AIs to assist you.
