In the Hospitality, Restaurant, and Café (HoReCa) sector, effective management of customer relationships is fundamental to the success of the business. With the Level 2 Course - Customer Relationship Management in HoReCa, you will develop essential skills to create memorable experiences and strengthen customer loyalty.
Increase Customer Satisfaction and Loyalty!
Benefícios da Inscrição:
Recognized Certification: Obtain a diploma that validates your specialization in Customer Relationship Management in HoReCa.
Increased Customer Satisfaction: The skills acquired will significantly enhance your customers' experience.
Increased Sales: Customer loyalty and effective relationship management contribute to increased sales, driving the growth of your business.
Networking with Industry Professionals: Build a network of contacts with colleagues and industry experts, creating valuable collaboration opportunities.
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What You Will Learn:
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Module 1: Fundamentals of Customer Relationship Management (CRM) in the HORECA Sector
Module 2: CRM Tools and Strategies in the HORECA Sector
Module 3: Complaint Management and Improving the Customer Experience
Module 4: Building Long-Term Relationships in the HORECA Sector
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Learning Experience
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A successful and smooth learning experience.
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